FAQs

 

+ If I am on a wait list is it guaranteed that I will receive an item?

Joining the wait list does NOT guarantee you will be able to purchase an item. Evii Shop will go in order through the wait list until we have run out the product.

 

+ Why does my order say "signature required" before delivery?

In order to protect your purchase, Evii Ship may choose to ship your order with a signature required, especially during the Holidays. 

+ How long does it take to process an order?

Orders are processed as soon as possible and will be processed within 48 hours of confirming purchase. However, some items require extra time to fulfill. We will contact you if there is any delay in getting your order fulfilled. 

+ How do I know if my order is confirmed?

Once an order is place, you will receive a confirmation email given there is no issue with payment and shipping address.

+ Can I track my order?

As soon as your order is shipped, you will receive an email with a tracking number in order to check the progress of your parcel.

+ Why did I receive multiple tracking numbers?

If you received more than one tracking number this means your items have shipped in multiple parcels. Please check the email with the tracking where you will see which items have been dispatched in each parcel.